Terms & Conditions
By visiting scitecnutrition.com.au you agree to our policies on pricing, privacy, customer service and returns. If you have any queries or questions we are always here to help, simply contact us on 1300 505 874 or email@example.com
Acceptance of Orders
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Ascendis Health Australia Pty Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right to refuse any order without giving reason. Our Customer Service policy means that we will communicate this to you at our first opportunity and without hesitation.
All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. To ensure your online safety we may require additional verifications or information before accepting any order. If this does occur please see it as an indication of our commitment to serve you in the best manner possible.
The purchaser is responsible for inspecting ordered items for fault and notifying Ascendis Health Australia Pty Ltd within 3 working days of receiving the goods should there be a fault
The delivery times provided by Ascendis Health Australia Pty Ltd are estimates only. We aim to have all orders dispatched by the next day however we are not responsible for delays that may be incurred by Australia Post or any courier service we use. In the event that multiple items are ordered, part deliveries may be made where stock is not available. Our customer service representatives will do absolutely everything they can to contact you on the details provided. To ensure prompt delivery, please make sure you enter the correct delivery address. If you think you may not be home at the time of delivery it may be advantageous to use your place of employment instead of home. Ascendis Health Australia Pty Ltd cannot be held responsible for incorrectly entered delivery addresses.
Ascendis Health Australia Pty Ltd reserves the right to cancel any orders placed on products that have been incorrectly listed, whether it be with an incorrect price or with incorrect details. Ascendis Health Australia Pty Ltd reserves this right regardless of whether your order has been confirmed and paid for. In the event that this does occur a Customer Service representative will contact you as soon as possible and the amount charged will be refunded.
No Warranty; Disclaimer
Ascendis Health Australia Pty Ltd is providing this site and its contents on an "as is" basis. Ascendis Health Australia Pty Ltd and its officers, directors, employees, agents, licensors, suppliers, content providers and the like (together, "affiliates") make no representations or warranties of any kind, express or implied, with respect to this site or its contents, including without limitation the products, information or services offered or sold on or through this site or any other site to which this site links (each a "Linked Site") and the uninterrupted and error-free use of this site. Ascendis Health Australia Pty Ltd and its affiliates expressly disclaim all such representations and warranties, including without limitation all warranties of merchantability, accuracy, timeliness, completeness, fitness for a particular purpose and non-infringement. Ascendis Health Australia Pty Ltd and its affiliates do not warrant that the site or files available on the site will be free from corrupted data, computer viruses or similar destructive or contaminating code. No oral or written statements by Ascendis Health Australia Pty Ltd or its affiliates will create any warranty not expressly set forth herein. Your use of this site and any linked site is at your sole risk.
The products, information, services and other content provided on and through this site, including without limitation any products, information, e-mails, facsimiles, services and other content provided on any Linked Site, are provided for informational purposes only to facilitate discussions with a healthcare professional regarding treatment. The information provided on this site and Linked Sites, including without limitation information relating to medical and health conditions, products and treatments, is often provided in summary or aggregate form. It is not intended as a substitute for advice from your physician or other healthcare professional or any information contained on or in any product label or packaging. Before buying or using any products, information or services provided on or through this site, including without limitation any products, information or services provided on any Linked Site, you should speak with a healthcare professional.
You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should always speak with your physician or other healthcare professional, and carefully read all information provided by the manufacturer of a product and on or in any product label or packaging, before taking any medication or nutritional, herbal or homeopathic supplement, before starting any diet or exercise program or before adopting any treatment for a health problem. Each person is different, and the way you react to a particular product may be significantly different from the way other people react to such product.
Unless otherwise indicated on this site, Ascendis Health Pty Ltd does not endorse or recommend any product or service offered, advertised or sold on or through this site, including without limitation any product or service offered, advertised or sold on or through any Linked Site. Ascendis Health Australia Pty Ltd is not responsible for any product or service sold on or through this site or any claims of quality or performance made on or through this site, including any claims of quality or performance made on or through any Linked Site. You are advised that other sites on the Internet, including without limitation Linked Sites and sites that link to this site, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libellous, infringing of others' rights or otherwise unlawful. Ascendis Health Australia Pty Ltd expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services, that appear on any Linked Site or any site that links to this site.
Price and availability information on this site is subject to change without notice.
Limitation of Liability
Ascendis Health Australia Pty Ltd and its affiliates shall not under any circumstances be liable for any damages of any kind arising out of, in connection with or relating to the use of or inability to use this site, including without limitation any liability (i) as a publisher of information, (ii) as a reseller of any products or services, (iii) for any defective products, (iv) for any incorrect or inaccurate information, (v) for any unauthorized access to or disclosure of your transmissions or data, (vi) for statements or conduct of any third party on the site, or (vii) for any other matter relating to this site or any linked site. This is a comprehensive limitation of liability that applies to all damages of any kind, including without limitation any direct, indirect, special, incidental or consequential damages (including without limitation damages for loss of business, loss of profits, loss of good will, loss of use, loss of data, cost of procuring substitute goods, services or information, litigation or the like), whether based on breach of contract, breach of warranty, tort (including without limitation negligence), product liability or otherwise, even if the user advises of the possibility of such damages. The limitations of liability set forth herein are fundamental elements of the basis of the bargain between Ascendis Health Australia Pty Ltd Pty Ltd and the user. The products, information and services offered on and through this site would not be provided without such limitations. Because the laws of some states may not allow for the exclusion of certain damages, in such states liability is limited to the fullest extent permitted by law.
Notwithstanding the foregoing, the sole and entire maximum liability of Ascendis Health Australia Pty Ltd Pty Ltd and its affiliates for any reason, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information or service purchased by you from Ascendis Health Australia Pty Ltd Pty Ltd on this site.
All products and services offered on or through this site are provided subject to any applicable tariffs and any accompanying terms and conditions.
Privacy and Child Protection
Ascendis Health Australia Pty Ltd Pty Ltd respects the privacy of its users in accordance with the terms of Ascendis Health Australia Pty Ltd Pty Ltd Privacy and Child Protection Policy. Ascendis Health Australia Pty Ltd Pty Ltd reserves the right to monitor the site and to disclose any information recorded or posted on, submitted to or transmitted through the site to the extent Ascendis Health Australia Pty Ltd; in its sole discretion, deems such disclosure necessary or appropriate (i) to comply with any law, regulation, subpoena or government request, (ii) to operate the site, or (iii) to protect the rights or property of Ascendis Health Australia Pty Ltd or its affiliates.
Your Usage of Site; Termination of Usage
You agree to maintain the security of your account on the site, including the security of your password and other confidential information relating to the use of the site and your account on the site. You agree to be responsible for all charges resulting from the use of your account on the site, including charges resulting from unauthorized use of your account prior to your taking steps to prevent such occurrence by changing your password and notifying Ascendis Health Australia Pty Ltd Pty Ltd.
You agree to use this site only for lawful purposes, and that you are responsible for your use of and communications on the site. You agree not to post on or transmit through this site any unlawful, infringing, threatening, harassing, defamatory, vulgar, obscene, profane, indecent, offensive, hateful or otherwise objectionable material of any kind, including without limitation any material that encourages criminal conduct or conduct that would give rise to civil liability, infringes others' intellectual property rights or otherwise violates any applicable local, state, national or international law. You agree not to use this site in any manner that interferes with its normal operation or with any other user's use and enjoyment of the site. You agree not to reproduce, modify, distribute, replicate, commercially exploit or create derivative works of any portion of the site or material thereon.
You further agree that you will not access by any means except through the interface provided by Ascendis Health Australia Pty Ltd Pty Ltd for access to the site. You agree that you will not access this site from any territory where its contents are illegal, and that you, and not Ascendis Health Australia Pty Ltd Pty Ltd and its affiliates, are responsible for compliance with applicable local laws.
Usage by Minors
Because of the nature of the World Wide Web, Ascendis Health Australia Pty Ltd Pty Ltd cannot prohibit minors from visiting this site. Ascendis Health Australia Pty Ltd Pty Ltd must rely on parents, guardians and those responsible for supervising children and teenagers to decide which materials are appropriate for such children and teenagers to view and/or purchase. Ascendis Health Australia Pty Ltd Pty Ltd requires that (i) all purchases on the site be made by adults 18 years of age or older, and (ii) all users who provide personal information to Ascendis Health Australia Pty Ltd Pty Ltd be 18 years of age or older, or, if under 18, that such information be accompanied by verifiable parental consent as further set forth in our Privacy and Child Protection Policy.
If any provision of this agreement shall be deemed unlawful, void or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions shall not be affected. When used in this agreement, the term "including" shall be deemed to be followed by the words "without limitation."
Entire Agreement; Amendments
The failure of Ascendis Health Australia Pty Ltd Pty Ltd or its affiliates to insist upon strict adherence to any term of this agreement shall not constitute a waiver of such term and shall not be considered a waiver or limit that party's right thereafter to insist upon strict adherence to that term or any other term of this agreement. You agree that regardless of any statute or law to the contrary, any claim of cause of action arising from or relating to use of this site or this agreement must be filed within one (1) year after such claim or cause of action arose, or will be forever barred. The "No Warranty; Disclaimer" and "Limitation of Liability" provisions of this agreement are for the benefit of Ascendis Health Australia Pty Ltd Pty Ltd and its affiliates as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.
You can use this service without telling us who you are or revealing other Personal Information. If you send us a contact form, you do not need to identify yourself or use your real name.
Your privacy is important to us and this information explains how we comply with Australian privacy requirements.
Ascendis Health Australia’s system for complying with Australian privacy requirements includes:
- our commitment to compliance with privacy requirements;
- our policy and approach to privacy, as explained in this information;
- our resources allocated to privacy, including our technology systems and services; and
- our people and the training and education we undertake.
Collecting your personal information
If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name, your age or phone number.
Please do not give us other personal or sensitive information.
We collect this information when you contact us, or when we ask you for it and you, or others on your behalf authorised by you, provide it to us.
Where you prefer that we do not collect your personal information, we may not be able to assist you with your enquiry or provide services or activities that we would otherwise provide or undertake.
Where reasonably possible, we try to work with information and records from which your personal information has been removed or redacted.
When we use and disclose personal information, in addition to complying with privacy laws and requirements, we comply with applicable laws including those relating to our products and services.
We also collect information, that may or may not include your personal information, through technology and tools that tell us when a computer or device has been visited or you have accessed our content. Those tools may include services from search engines (e.g. Google) and other companies that help us to improve our content, products and services to better suit our consumers and customers.
Using your personal information
Generally, we use your personal information for our activities and business, and to expand and improve our business. Some examples may include:
- providing information about our products and services;
- dealing with any enquiry or complaint;
- providing information to professional practitioners about our products and services;
- social media and applications in which you are able to share information, including your personal information, with us and publicly;
- providing you with marketing communications, newsletters and alerts, surveys and invitations and offers for products including new products that may be of interest to you (we will provide you an option to opt out);
- to administer and manage promotions and competitions;
- to determine if you are eligible for certain products, services or programmes;
- for a business or professional relationship, we may have with you;
- employment applications;
- products and services evaluations;
- to conduct consumer research;
- amend any records to remove personal information; and
- for other everyday business purposes that involve use of personal information.
Storing and Disclosing your personal information
We use various systems and systems to safeguard the personal information we store and use, as part of our business systems and processes.
Like many companies, these systems and services may be international in operation and include other parts of Ascendis Health and our related companies or entities overseas. They may also be provided by other people and organisations assisting us with services, located both in and outside Australia. When we pass on or share your personal information in this way, we take steps to ensure it is treated in the same way that we would treat it.
We do our best to keep records of personal information up to date and accurate and not to keep personal information that is no longer needed.
We sometimes must pass on your personal information to third parties for legal or safety reasons or other exceptional circumstances.
You may, at any time contact Ascendis Health Australia to access your personal information, to correct it or make a complaint about privacy.
You can contact us via our website at https://www.scitecnutrition.com.au/contact-us
Our privacy email contact address is firstname.lastname@example.org or you can write to us at:
Ascendis Health Australia Pty Ltd
1705, 1 Bligh Street
SYDNEY NSW 2000
Phone: 1300 505 874
Once you contact us, we will respond to your request for access to your personal information we hold as soon as we reasonably can, including if we are unable to provide you with access (such as when we no longer hold your information).
We will not impose any charge for such requests for access, but we may charge you a reasonable fee for our costs associated with providing you with access and any retrieval costs.
For complaints about privacy, we will establish in consultation with you, a reasonable process, including time frames, to resolve your complaint.
If you are a retail customer, please also refer to our Credit Reporting Policy
Last updated: July 2018